01. Eligibility Criteria for Returns

At MARS Nutrition, we strive to ensure top-tier product quality and customer satisfaction. You are eligible for a return or replacement under the following conditions within 7 days of order delivery:

• Product received is damaged, defective, or tampered during transit.
• Incorrect item or flavor delivered that differs from your placed order.
• Product is delivered near or past its expiration date.
• The seal and outer packaging must remain intact and unopened.

02. Non-Returnable Items

Due to safety, hygiene, and health standards for dietary supplements, the following situations are non-eligible for returns or refunds:

• Products with unsealed, opened, or used containers/tubs.
• Requests made after 7 days from the delivery date.
• Products damaged due to misuse, poor storage, or negligence after delivery.
• Freebies, promotional combos, or sample sachets included in orders.

03. How to Initiate a Return Request

To request a return or replacement, follow these steps:

• Send an email to support@marsnutrition.in with your Order ID and subject line: "Return Request - [Order ID]".
• Attach clear images/videos of the package, shipping label, and damaged/incorrect product.
• Our support team will verify your request within 24–48 business hours and arrange a reverse pickup if eligible.

04. Replacement Policy

Once your returned product reaches our warehouse and passes quality verification, a replacement unit will be dispatched within 24–48 hours with updated tracking details sent to your registered contact number/email.

05. Refund Process & Timeline

If a replacement is unavailable or a refund is approved by our support team:

• Prepaid Orders: Refund will be credited back to your original source mode (Credit/Debit Card, UPI, Netbanking, or Wallet) within 5 to 7 business days.
• COD Orders: Refunds will be transferred via UPI or Direct Bank Transfer (NEFT) to the account details provided by you during return processing.

06. Order Cancellation Policy

You can cancel your order anytime before it gets dispatched from our warehouse directly from your account dashboard or by contacting support.

If the order has already been shipped, you can refuse delivery upon arrival, and a refund will be processed minus nominal shipping fees once the package returns to us.

07. Contact & Grievance Support

For any queries regarding returns, replacements, or pending refunds, feel free to reach out to our team: